Customer Service Pledge
Our customers deserve our best efforts as well as our respect and courtesy.
- On the first call from you, our customer, we will say:
- What can be done immediately and what will take longer,
- When it will be done, and
- Who will handle your request.
- We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
- We will have staff available from 8:00 a.m. - 5:00 p.m. Eastern Time, Monday - Friday to answer your calls. For worker and retiree questions, our Customer Contact Center will be open two hours longer, until 7:00 p.m. If you leave a message, we will return your call within one work day.
- We will acknowledge your letters within one week of receipt.
- PBGC Customer Service Plan