Our customers deserve our best efforts as well as our respect and courtesy.
- On the first call from you, our customer, we will say:
- What can be done immediately and what will take longer,
- When it will be done, and
- Who will handle your request.
- We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
- We have staff available to answer your calls. Visit our Contact Us page for hours and more information.
- We will acknowledge your letters within one week of receipt.
- PBGC Customer Service Plan