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Customer Service Pledge

Customer Service Pledge

Our customers deserve our best efforts as well as our respect and courtesy.

  • On the first call from you, our customer, we will say:
    • What can be done immediately and what will take longer,
    • When it will be done, and
    • Who will handle your request.
  • We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
  • We have staff available to answer your calls. Visit our Contact Us page for hours and more information.
  • We will acknowledge your letters within one week of receipt.
  • PBGC Customer Service Plan

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Last updated March 19, 2020