Skip to main content

This page has not been translated. Please go to's Spanish home page for more information available in Spanish.

Esta página no ha sido traducida. Por favor vaya a la página principal del sitio de español de PBGC para ver información disponible en español.

Customer Service Pledge

Our customers deserve our best efforts as well as our respect and courtesy.

  • On the first call from you, our customer, we will say:
    • What can be done immediately and what will take longer,
    • When it will be done, and
    • Who will handle your request.
  • We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
  • We have staff available to answer your calls. Visit our Contact Us page for hours and more information.
  • We will acknowledge your letters within one week of receipt.
  • PBGC Customer Service Plan
Last Updated: