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Customer Service Pledge

Customer Service Pledge

Our customers deserve our best efforts as well as our respect and courtesy.

  • On the first call from you, our customer, we will say:
    • What can be done immediately and what will take longer,
    • When it will be done, and
    • Who will handle your request.
  • We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.
  • We will have staff available from 8:00 a.m. - 5:00 p.m. Eastern Time, Monday - Friday to answer your calls. For worker and retiree questions, our Customer Contact Center will be open two hours longer, until 7:00 p.m. If you leave a message, we will return your call within one work day.
  • We will acknowledge your letters within one week of receipt.
  • PBGC Customer Service Plan
  • PBGC's Customer Service Fact Sheet