In preparation for the QuEST/MyPBA update scheduled for this upcoming weekend, the Customer Contact Center closes at 6:00 p.m. on Friday, November 6, and will reopen Monday, November 9, from 8:00 a.m. to 7:00 p.m. Eastern Time.
Speech and Hearing Impaired
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Workers, Retirees, & Beneficiaries
Workers, Retirees, & Beneficiaries in Single-Employer Plans
If PBGC is responsible for your pension benefit, or if you are a beneficiary entitled to current or future benefits administered by PBGC, contact us:
Add or update your email address
Customers with an email address on file will now automatically receive certain communications via email. Learn more.
MyPBA: My Pension Benefit Access
Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.
Call: 1-800-400-7242
PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
To help us serve you best, please have the following information available when you call:
- Your full Social Security Number.
- Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.
Emailing PBGC: Protect Your Personal Information
To help our customers communicate with us during this time of high call volume and tax-related requests, we’ve created a way for you to email us completed forms and requests without calling the 1-800 number.
Fax: 202-229-4047
When faxing include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Mailing Address
PBGC
PO Box 151750
Alexandria, VA 22315-1750
Include your full name, customer ID, or the last four digits of your Social Security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Experiencing an Unresolved Service Issue with PBGC?
If you have repeatedly called or written to PBGC and have not received a response, please email the PBGC Problem Resolution Officer for Participants at participant.pro@pbgc.gov.
Workers, Retirees, & Beneficiaries in Multiemployer Plans
A multiemployer plan is created through a collective bargaining agreement between employers and a union. The employers are usually in the same or related industries, such as transportation, construction, mining, and hospitality. If you are in a private-sector multiemployer plan and have a question for PBGC, contact us:
Call: 1-800-400-7242
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
Please include the full name of the multiemployer plan when contacting us.
Call: 1-800-736-2444
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
PBGC Practitioner Contact Center hours are 8:00 a.m. to 5:00 p.m. Eastern Monday – Friday (except federal holidays).
Call: 202-229-4223
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
For media inquiries, please contact Public Affairs:
Call: 202-229-4343
If you are deaf or hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
OPEA hours are 9:00 a.m. to 5:00 p.m. Eastern Time, Monday – Friday (except federal holidays).