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Contact Us

Workers, Retirees, & Beneficiaries

If PBGC is responsible for your pension benefit, or if you are a beneficiary entitled to current or future benefits administered by PBGC, contact us:

MyPBA

Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.

1-800-400-7242

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-400-7242.

PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).

To help us serve you best, please have the following information available when you call:

  • Your full Social Security Number.
  • Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.
202-229-4047

Include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.

Mailing Address

PBGC
PO Box 151750
Alexandria, VA 22315-1750

Include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.

Service Problems

PBGC's Customer Contact Center can handle most of your service needs, including requests for changing your address, adjusting your federal income tax withholding, and obtaining PBGC forms.

If you have called or written to PBGC and have not received a response, please contact the PBGC Problem Resolution Officer for Participants.

1-800-400-7242 ext. 4014
 
Mailing Address

PBGC Problem Resolution Officer (Participants)
1200 K Street, NW, Suite 10227,
Washington, DC 20005-4026

 

Employers & Practitioners

If you are an employer offering a defined benefit plan to your employees or a pension professional, actuary, or practitioner responsible for the administration of a plan covered by ERISA, contact us:

1-800-736-2444

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-736-2444.

PBGC Practitioner Contact Center hours are 8:00 a.m. to 5:00 p.m. Eastern Monday – Friday (except federal holidays).

Legislative Affairs & Media

If you need to contact our Office of Policy & External Affairs (OPEA) for congressional and legislative, press and media, public relations, or related inquiries, please see the below information:

For congressional inquiries, please contact Legislative Affairs:

202-229-4223

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-202-229-4223.

For media inquiries, please contact Public Affairs:

202-229-4343

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-202-229-4343.

202-229-4344

OPEA hours are 9:00 a.m. to 5:00 p.m. Eastern Time, Monday – Friday (except federal holidays).

Last updated September 8, 2020