Technical Difficulties
PBGC’s Customer Contact Center is experiencing intermittent technical issues. We are working on restoring service as soon as possible.
We apologize for this inconvenience and thank you for your patience.
The Customer Contact Center will temporarily operate 9:00 AM to 6:00 PM EDT, Monday – Friday, until September 7, 2021.
Thank you in advance for your patience as we work on improving your experience with PBGC.
- Workers, Retirees, & Beneficiaries in Single-Employer Plans
- Workers, Retirees, & Beneficiaries in Multiemployer Plans
- Employers & Practitioners
- Legislative Affairs & Media
MyPBA: My Pension Benefit Access
Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.
Call: 1-800-400-7242
PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).
TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-400-7242.
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
To help us serve you best, please have the following information available when you call:
- Your full Social Security Number.
- Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.
Fax: 202-229-4047
When faxing include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Mailing Address
PBGC
PO Box 151750
Alexandria, VA 22315-1750
Include your full name, customer ID, or the last four digits of your Social Security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Workers, Retirees, & Beneficiaries in Multiemployer Plans
A multiemployer plan is created through a collective bargaining agreement between employers and a union. The employers are usually in the same or related industries, such as transportation, construction, mining, and hospitality. If you are in a private-sector multiemployer plan and have a question for PBGC, contact us:
Call: 202-229-6047
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
Please include the full name of the multiemployer plan when contacting us.
Service Problems
PBGC's Customer Contact Center can handle most of your service needs, including requests for changing your address, adjusting your federal income tax withholding, and obtaining PBGC forms.
If you have called or written to PBGC and have not received a response, please contact the PBGC Problem Resolution Officer for Participants.
Call: 1-800-400-7242 ext. 4014
Mailing Address
PBGC Problem Resolution Officer (Participants)
1200 K Street, NW, Suite 10227,
Washington, DC 20005-4026
Call: 1-800-736-2444
TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-736-2444.
PBGC Practitioner Contact Center hours are 8:00 a.m. to 5:00 p.m. Eastern Monday – Friday (except federal holidays).
Call: 202-229-4223
TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-202-229-4223.
Fax: 202-229-4224
For media inquiries, please contact Public Affairs:
Call: 202-229-4343
TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-202-229-4343.
Fax: 202-229-4344
OPEA hours are 9:00 a.m. to 5:00 p.m. Eastern Time, Monday – Friday (except federal holidays).