Contact Us

MyPBA: My Pension Benefit Access

Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.

Call: 1-800-400-7242

PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).

If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.

To help us serve you best, please have the following information available when you call:

• Your full Social Security Number.
• Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.

Emailing PBGC: Protect Your Personal Information

To help our customers communicate with us during this time of high call volume and tax-related requests, we’ve created a way for you to email us completed forms and requests without calling the 1-800 number. 

Fax: 202-229-4047

When faxing include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request. 

Mailing Address

PBGC
PO Box 151750
Alexandria, VA 22315-1750

Include your full name, customer ID, or the last four digits of your Social Security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.

Experiencing an Unresolved Service Issue with PBGC?

If you have repeatedly called or written to PBGC and have not received a response, please contact the PBGC Problem Resolution Officer for Participants.