PBGC customers can now communicate with us by email. This means you can send completed forms and requests without calling the 1-800 number.
Identity theft and other online crimes continue to be a growing problem. So when you email us, please protect your personal information.
Do not include Social Security numbers or other identifying data in the subject line or body of your email. Also, send all attachments in the JPEG (image) or PDF format.
For your security, your email to PBGC must follow these guidelines:
- In the subject line: What your email is about (don’t include personal information such as Social Security number or phone number)
- In the body of the email, please include:
- your full name
- PBGC customer ID number (if you know it)
- preferred method of contact (phone or email)
- phone number
- pension plan name and/or plan number
- If you are including documents, you must send them as attachments to your email in either JPEG (image) or PDF format. Please do not embed photos in the body of your email. Typical documents sent to PBGC include income verification letter requests, death certificates, and completed PBGC forms, like the Direct Deposit form.
If we need additional information from you, we will contact you to provide it over the phone or in a secure manner.
Other methods to contact PBGC
Our secure online service allows you to update your contact information, apply for pension benefits, or perform other self-service options.
PBGC Customer Contact Center hours are 8:00 a.m. to 7:00 p.m. Eastern Time, Monday – Friday (except federal holidays).
TTY/ASCII (American Standard Code for Information Interchange) users may call 711.
International callers on mobile phones call 1-800-400-7242. If calling from a landline, please call 202-326-4000, and press “0” for a Customer Service Representative.
To help us serve you best, please have the following information available when you call:
- Your full Social Security Number.
- Your plan's name or number, which can be found in the upper right corner of correspondence from PBGC.
When faxing include your full name, customer ID, or the last four digits of your social security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond.
PO Box 151750
Alexandria, VA 22315-1750
Include your full name, customer ID, or the last four digits of your Social Security number at the top of each document, along with your request. Please allow four to six weeks for PBGC to respond to your request.
Privacy Act Statement:
The Privacy Act of 1974, as amended, 5 U.S.C. § 552a requires PBGC to give you this notice when collecting information from you. PBGC uses the information we collect here, which includes your name, contact information, and reason for contacting PBGC, to identify you in PBGC systems and contact you in response to your inquiry. Your response is voluntary. However, failure to provide information to PBGC, including your name, contact information, and reason for contacting PBGC, may delay or prevent PBGC from contacting you.
PBGC may release information about you to other individuals and entities when necessary and appropriate under 5 U.S.C. § 552a(b) of the Privacy Act, including to PBGC contractors addressing customer inquiries; to comply with Federal laws requiring disclosure of the information contained in our records; to facilitate statistical research, and audit or investigative matters.
PBGC may also release information about you to appropriate federal, state, local or tribal law enforcement agencies when PBGC becomes aware of a possible violation of civil or criminal law. If PBGC, an employee of PBGC, the United States, or another agency of the United States, is involved in litigation, PBGC may provide relevant information about you to a court or other adjudicative body or to the Department of Justice when it represents PBGC. PBGC may also provide information about you to the Office of Management and Budget in connection with review of private relief legislation or to a Congressional office in response to an inquiry that office makes about you at your request. This information may also be disclosed for any of the PBGC general routine uses as published in the Federal Register.
PBGC publishes notices in the Federal Register that describe in more detail when information about you may be made available to others. A copy of the most recent Federal Register notice may be obtained online at PBGC.gov/privacy.