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Contact Information for Workers & Retirees



Information PBGC Will Need From You

To help us serve you best, it helps to have the following information available when you call:

  • Your full Social Security number 
  • Your plan's name or number. The plan number can be found in the upper right corner of correspondence from us.
Customer Contact Center Hours of Operation



PBGC Customer Contact Center hours are 8 a.m. to 7 p.m. Eastern Time, Monday Through Friday (except Federal holidays).  

Our Telephone Numbers

1-800-400-7242 

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-400-7242.

Our Fax Number

1-202-326-4047

Email

We strongly discourage the use of email for sending personal information such as Social Security Number, bank account number or address. We recommend that, where possible, you conduct common transactions through MyPBA, our secure online service. If you do not wish to use MyPBA, please contact PBGC by telephone or through regular mail.

Please read our privacy policy before sending an email to PBGC.

Mailing Address

PBGC
PO Box 151750
Alexandria, VA 22315-1750

Service Problems

PBGC's Customer Contact Center can handle most of your service needs, including requests for changing your address, adjusting your federal income tax withholding, and obtaining PBGC forms.

If, however, you have called or written PBGC and have not received the service we have promised, please contact the PBGC Problem Resolution Officer for Participants

Call: 1-800-400-7242 and then dial extension 4014

Email: participant.pro@pbgc.gov

Write: PBGC Problem Resolution Officer (Participants) 1200 K Street, NW, Suite 10227 Washington, DC 20005-4026