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About PBGC

Contact Us

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Please choose the category that best describes you:

Worker or Retiree

You can mail us at PBGC, Office of Benefits Administration, P.O. Box 151750, Alexandria, VA 22315-9923; email mypension@pbgc.gov; or fax us at 202-326-4047. PBGC will respond to your letter, email, or fax within 5-10 business days.

You can call our Customer Contact Center at 800-400-7242. TTY/ASCII: 800-877-8339, ask to be connected to 800-400-7242. Our hours are 8 a.m. to 7 p.m. Eastern Time, Monday - Friday except federal holidays. The Customer Contact Center will also be open on Saturdays from 9 a.m. to 1 p.m. EST. (with the exception of April 1 for scheduled maintenance) until April 29, 2017.

During Saturday hours, customer service representatives will be able to perform these services ONLY:

  • Contact information change (such as address, telephone, or email)
  • Payment destination change (start, stop, or change direct deposit)
  • Request income verification letter
  • Request reprint of 1099-R
  • MyPBA password reset

Other contact information for workers and retirees

Plan Sponsor, Administrator or Other Practitioner

1-800-736-2444 or (202) 326-4242
PBGC Practitioner Contact Center hours are 8 a.m. to 5 p.m. Eastern Time, Monday - Friday (except Federal holidays).

TTY/ASCII (American Standard Code for Information Interchange) users, call the federal relay service toll-free at 1-800-877-8339 and ask to be connected to 1-800-736-2444.

More contact information for practitioners

We're working with the rest of government to improve Federal websites. We're engaging with customers to identify at least two customer-facing services that should be considered for the new data content policies and optimized for mobile use. To help us with this initiative, please read the questions below and e-mail your answers to webmaster@pbgc.gov. We appreciate your input, thanks.

To help us do a better job of serving you:

  • What PBGC data or content should PBGC make more readily available?
  • Which PBGC online service or data would you like to be easier to use?
  • Which PBGC service would you like to use on your mobile device?