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PBGC Performance Measures

PBGC Performance Measures

PBGC performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress toward achievement of goals, ensure accountability and proper use of resources, and identify areas that need improvement. The status of the performance measures is noted below.

 

PBGC Performance Measures 2013 2014 2015 2016 2017
ACSI for workers and retirees who call PBGC1 Target

81

81

85 

83

83

Result

87* 

85*

83*

84*

 

ACSI for premium filers Target

72

72

72

73

73

Result

 74

73

76

 79

77

ACSI for retirees Target

85

85

85

90

90

Result

 90

90

91 

90

91

Average time (years) between trusteeship and benefit determination Target

3.0

4.3

4.3

4.3

6.5

Result

4.0

4.3

4.8

6.3

 

1 The American Customer Satisfaction Index (ACSI) is an index of customer satisfaction using a 0-100 scale.
* This measure reflects the first three quarters of the fiscal year.