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Income Verification Request Procedures

Requesting an Income Verification Letter

Do you receive a benefit from PBGC? If so, you sometimes may need a letter from us to prove your pension income for housing assistance, a mortgage or other loan, or verification for another agency.

You can get an income verification letter instantly through our online service, MyPBA.

If you don’t have a MyPBA account, call us at 1-800-400-7242, Monday to Friday, 8 a.m. to 7 p.m., Eastern time, except federal holidays. Our customer service representative will help you set up your MyPBA account. It’s fast and easy, and you can get your letter as soon as your account is open.

Be sure to provide your PBGC customer identification number and pension plan number, which you will find at the top right of letters you received from PBGC.

For frequently asked questions about an income verification, go to PBGC Income Verification FAQs.

Income Verification Requests from Third Parties

All third-party requestors must provide signed and dated written consent from the PBGC customer. Please include the customer’s full name, PBGC customer identification number or last four digits of their SSN, and their pension plan number.

Requests from government agencies must include:

  • Date of request
  • Agency name on official letterhead
  • Supervisor or manager’s name, title, and signature

Requests from non-governmental organizations (housing authority, bank, care facility, etc.) must include:

  • Date of request
  • Organization name on official letterhead
  • Requestor name, title, and signature (requestor does not have to be a manager)

Send your income verification request to:

PBGC
Office of Benefits Administration
P.O. Box 151750
Alexandria, VA 22315-1750

You may also fax your request to 1-202-229-4047. We fulfill written requests within 10 working days; please allow additional time for mail delivery.

 

Frequently Asked Questions

 

How can I obtain an income verification letter?

If you are currently receiving a PBGC benefit, you can get an income verification letter immediately through our online system, MyPBA.

If you don’t have a MyPBA account, call us at 1-800-400-7242. We’ll help you set up your account, and you can get your letter right away.

We can’t issue income verification letters for participants who received their benefit as a lump-sum payment or who are not currently receiving a pension benefit payment.

How long will it take to receive an income verification?

You have instant access to your income verification letter using your MyPBA account.

All written requests for income verification letters are fulfilled within 10 working days; please allow additional time for mail delivery. Send your signed and dated written request to:

PBGC
Office of Benefits Administration
P.O. Box 151750
Alexandria, VA 22315-1750

Be sure to include your PBGC customer identification number and pension plan number, which you will find at the top right of letters you received from PBGC.

You may also fax your request to 1-202-229-4047.

What information will PBGC provide about my pension benefit?

Generally, PBGC will provide proof of your monthly pension benefit payment. However, there are times when a third-party is looking for more information – such as the net payment amount, form of benefit, and benefit payment end date. For these types of requests, PBGC provides a separate statement with this information.

How often can I request an income verification?

If you have a MyPBA account, you can obtain an income verification at any time.

Who may request verification of my pension benefit from PBGC?

PBGC can provide proof of your PBGC pension benefit to an agent, or a guardian under an approved power-of-attorney. With written consent from you, your agent, or your guardian, we will send your income verification to a third-party requestor. Without consent, PBGC will not be able to provide your pension benefit information to the third-party requester.

 

Last updated January 12, 2021