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My PAA Login.gov FAQs

My Plan Administration Account (My PAA) is a secure Web-based application that enables pension plan professionals to electronically submit premium filings, payments, and requests to PBGC in accordance with PBGC's regulations. PBGC's mandatory filing requirements apply to all types of filings, including both original and amended filings.

Login.gov is a secure sign in service used by the public to sign in to participating government agencies. Login.gov uses the highest standards of security to keep your information safe by using two-factor authentication, similar to what you are probably used to when logging on to a website to check your banking or credit card information. 

Once you set up a Login.gov account, you will be able to use your Login.gov credentials (i.e., email address and password) to access any agency that partners with Login.gov. This streamlines your process and eliminates the need to remember multiple usernames and passwords.

Yes.  PBGC is a participating government agency.  As such, PBGC will be modifying My PAA so that users will login to My PAA via Login.gov.  That means, you will need to set up a Login.gov account (if you don’t already have one) and use those credentials to login to My PAA instead of your current My PAA login credentials. 

Executive Order 14028 requires federal agencies to adopt multifactor authentication for public facing websites. Login.gov's two-factor authentication and password requirements for secure validation and verification satisfy this requirement and provide a simple and secure way for you to access My PAA. By using Login.gov, you’ll get an extra layer of security to help protect your plan information.

Beginning Friday, August 19, 2022 users will be able to login to My PAA via Login.gov (i.e., using their Login.gov credentials).

To facilitate a smooth transition, for a limited period of time after the transition to Login.gov, users will also be able to access their My PAA account using their current credentials (i.e., existing My PAA username and password).  However, beginning on Monday, November 21, 2022, the only way you will be able to access your My PAA account will be using your Login.gov credentials.

PBGC encourages you to adopt the new login method (Login.gov) the first time you need to access My PAA after Friday, August 19th, so PBGC can assist in clearing up any potential questions or concerns prior to important filing and payment due dates. 

Once you transition to Login.gov for My PAA purposes, your current My PAA username and password will no longer serve any purpose. All you will need to remember are your Login.gov credentials. Once you login to My PAA using Login.gov, you will be automatically directed to your My PAA profile, which will remain unchanged. You will still be able to access all plans and roles to which you are currently associated. 

Although Login.gov is operated by GSA, once you have created your Login.gov account, PBGC might be able to answer basic questions. If you can't find what you need on the Login.gov website, email our Premium Customer Service Center at pbgc_premiums@custhelp.com or contact us via any of the other methods listed on PBGC's Contact Us webpage.

If you need assistance accessing your Login.gov account, experience problems while creating a Login.gov account, or would like to learn more about Login.gov please feel free to browse the help topics prepared by the Login.gov team. You can also submit a question to the Federal Login.gov team by submitting a  Contact Us Form.

Although there is no way for PBGC (or any other government agency) to stop someone from sharing their Login.gov account with another person, doing so is highly discouraged.  In addition, it would be extremely challenging for someone else to use your Login.gov credentials because of the second factor authentication process (e.g., being required to enter a code that’s sent via text to your mobile phone).

Yes! PBGC recommends that you use the same email address when you set up your Login.gov account as doing so will provide the smoothest transition. That is because PBGC will need to sync your new Login.gov credentials with your existing My PAA account so that you will be able to access all plans and roles to which you are currently associated.

If you choose to use another email address for your Login.gov account, you will need to complete one extra step (one time) to sync your new Login.gov credentials with your existing My PAA account.  You have two options:

  • Option 1 -  Login to My PAA the old fashioned way and change your email address to the one you used when setting up your Login.gov account. With this approach, as soon as you login to My PAA using your Login.gov credentials, your account will automatically sync with your new login credentials.
  • Option 2 – Login to My PAA using your Login.gov credentials and confirm your current My PAA security question and answer (a screen will pop up asking you to do this). With this approach, once you confirm your security question and answer, your account will automatically sync with your new login credentials.

It is not required, but PBGC strongly recommends setting up two methods, just in case you ever need a backup. For example, if, when you set up your Login.gov account, you choose to have a one-time code sent to your mobile phone each time you log in to Login.gov and then lose your mobile phone (or get a new phone number without first updating your Login.gov account), you won’t be able access your Login.gov account, which means you won’t be able to access your My PAA account. 

If you set up a backup authentication method (e.g., an alternative cell phone #), you can avoid this sort of problem. 

It depends when you are going to set up your new My PAA account.  

  • If you plan to set it up before August 19, 2022:
    • The current process applies (e.g., clicking on the “create new account” button, selecting a My PAA username and password, entering an email address, selecting and answering a secret question). 
    • We recommend you use the same email address that you will be (or already are) using for your Login.gov account to provide a more seamless transition after August 19, 2022. 
  • If you plan to set it up on or after August 19, 2022, you will need to set up a Login.gov account first because you will need to enter those login credentials when creating your My PAA account.

Then you are one step ahead in the game!  

If the email address associated with your Login.gov account is the same as the email address in your My PAA account, all you’ll need to do is click the “Login.gov” option from the login page the first time you log into My PAA after August 19th and enter your Login.gov credentials.  

If your Login.gov email address differs from the email address in your My PAA account, you will need to complete one extra step (one time) to sync your new Login.gov credentials with your existing My PAA account. You have two options:

  • Option 1 – Login to My PAA the old fashioned way and change your email address to the one you used when setting up your Login.gov account. With this approach, as soon as you login to My PAA using your Login.gov credentials, your account will automatically sync with your new login credentials.
  • Option 2 – Login to My PAA using your Login.gov credentials and confirm your current My PAA security question and answer (a screen will pop up asking you to do this). With this approach, once you confirm your security question and answer, your account will automatically sync with your new login credentials.

No. The access to My PAA Demos and Published Answers will not be changed. You do not need to log into your My PAA account (using Login.gov) to access these tools.

The payment options are not changing. More specifically, if you want pay a premium electronically, you may do so within My PAA or outside of My PAA. See PBGC's Premium Filing Payment & Instructions webpage for more information.
If your only role in the premium process is to pay the premiums, and you plan to pay premiums:

  • Within My PAA, you will need to log into My PAA, so you will need a Login.gov account.
  • Outside of My PAA, you will not need a Login.gov account. See How to Make a Payment Outside of My PAA for more information on this option.

In the future, PBGC’s e-filing portal will be modified so that your Login.gov credentials will also be used to login to the e-filing portal. We anticipate this will happen in 2023. If you have an e-filing portal account, you will be notified, by email, well in advance of the change.

The PBGC recommends using the same browsers that are available to My PAA, as you will be automatically redirected to your My PAA account once you log in using Login.gov.

The supported browsers are: Google Chrome 97.0+ and Microsoft Edge 97.0+ (not Firefox or Safari)

If you are inactive in My PAA for more than 15 minutes and/or you do not select "stayed signed in" when the Session Time-Out popup appears (i.e., Your session will expire in ##:## do you want to renew your session), then My PAA will automatically sign you out. You will need to login using your Login.gov credentials to access your My PAA account again, and to continue your premium-related activity. 

Last Updated: May 10, 2022