You are here

IT Modernization Projects

IT Modernization Projects

PBGC embarks on IT modernization initiatives to improve meeting our PBGC Strategic Goals of:

  • Preserve plans and protect pensions of covered workers and retirees
  • Pay pension benefits on time and accurately
  • Maintain high standards of stewardship and accountability

The outcomes of these initiatives stabilize and advance underlying technology, strengthen cybersecurity and privacy, streamline processes, enhance user experience, and provide high-quality service to plan sponsors, workers and retirees. Below are highlights of top-priority IT initiatives deemed significant enough to warrant public awareness by the CIO as part of the Executive Management Committee, that are post budget decisional, not procurement-sensitive, and do not include classified or personally identifiable related information:

Project

Agile
Approach
Budget Year Cost Target Completion
Benefit Calculation and Valuation Phase 1 Yes FY2019 $7,800,000 On budget Q4 FY2020 On Schedule

What are we doing and why?

Benefit and Valuation Calculation (BCV) is a group of components used by the PBGC to determine benefits for participants, beneficiaries and alternate payees and is used by benefit administrators to calculate actual retirement benefits. BCV is also used to calculate corporate liabilities for the pension plans that PBGC trustees. A lot of technologies that BCV applications have been built on are outdated and no longer supported by their vendors. To eliminate security, performance and other risks that may negatively impact PBGC’s ability to serve our customers, we need to migrate these applications to supported technologies.

In Phase 1 we focus on developing a centralized database to consolidate individual case-specific databases, creating an open platform for future modifications, and establishing security foundation for the entire system. These changes are mostly invisible to the end users, but will greatly enhance BCV reliability, will further secure data, provide greater auditability, and improve reporting.

CIO Comments

The Benefit and Valuation Calculation (BCV) modernization effo rt, follows the recently completed effort to modernize the Integrated Present Value of Future Benefit (IPVFB) system. As was the case in the IPVFB modernization the Agile development methodology will be used during BCV modernization.  This approach will enable PBGC to target critical areas for improvement in a prioritized manner and bring those improvements to PBGC customers in a more timely manner.

Project Agile
Approach
Budget Year Cost Target Completion
Telephony Infrastructure Modernization Yes FY2018/
FY2019
$3,000,000 On budget Q4 FY2019 On Schedule

What are we doing and why?

PBGC is replacing its legacy telephone and call center systems at all PBGC locations including the FBA sites and deploying integrated emergency notification and enterprise FAXC systems. PBX's and telephone handsets will be replaced with Omni-channel VoIP capable systems to support Infrastructure and business systems. This modernization eliminates security, performance and other risks that may negatively impact PBGC’s ability to serve our customers. This modernization will enable PBGC’s call centers to be more effective immediately and paves the way for integration with PBGC’s future customer-relationship management (CRM) and other IT systems to enable PBGC participants to access information regarding their PBGC account via integrated voice response (IVR).

CIO Comments

This effort will provide immediate benefit to PBGC customers by providing call center staff multi-channel queuing capability, centralized collection of analytic data, and improved call recording to enhance quality control.  The modern infrastructure provided by the new phone system will enable additional functionality for PBGC customers such as integrated voice response (IVR) moving forward.

Back to PBGC Information Technology

Last updated November 14, 2019