Completed IT Modernization Projects | Pension Benefit Guaranty Corporation

The following IT initiatives have been completed.

ONR-OGC Case Management Modernization:

Planned Cost and Completion	Actual Cost and Completion
$7,950,000.00*	Q4 FY2023	$17,000,000.00**	Q2 FY2024
What are we doing and why? This project implements a Case/Legal Management System (CLMS) to modernize and replace the existing Risk and Early Warning Management (RMEW) and Legal Edge for Windows (LEW) systems. These systems currently are used within the Office of Negotiations and Restructuring (ONR) and the Office of General Counsel (OGC) to manage cases/legal matters and to provide document management and workflow functionality. The existing COTS solutions have reached end-of-service-life, are heavily customized and require significant effort to maintain. To address these challenges, the project will migrate the existing capabilities to a new, modernized solution that will be based in the Microsoft Azure Cloud environment, maximize COTS functionality, and utilize Microsoft Dynamics for core business functionality. The project began in Q4 FY2020 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. ** In August 2023, PBGC increased the scope of this project to include modernizing the public-facing eFiling Portal (with Login.Gov) and incorporating Special Financial Assistance (SFA) requirements to accommodate Executive Order and the American Rescue Plan (ARP) Act mandates. The added scope included new functionality to keep continuity of Standard Termination data flow from the new CLMS to the legacy Case Management System (CMS) to preserve OBA’s operations, additional reports and functional user stories, meticulous historical document migration from disparate sources containing PII and a fully built-out document management solution using Microsoft technologies, etc. The cost and schedule of this project was updated and re-baselined to reflect these additions. The adjusted cost and schedule allowed PBGC to achieve the additional objectives, accommodate financial assistance filing dates, utilize strategies such as a Pilot for CLMS (RMEW) and Soft-Launch for CLMS-G (LEW), conduct extensive User Acceptance Testing, hold multiple training sessions, and ensure adoption time of a new system. IT Legacy Tool/System Disposition OGC Legal Edge for Windows by Q4 2024 and ONR-OGC TeamConnect and Document Management by Q1 FY2025. CIO Comments This project continues PBGC’s migration of mission critical applications to the Microsoft Azure Cloud and Microsoft Dynamics environments, replacing highly customized legacy systems with configurable solutions. This will improve PBGC operational efficiency through better data capture management and use. The agile process allows business units to see what can be done with new technology early and often, which leads to increase in scope for those involved in the agile process for the first time. During implementation, users re-envisioned their future process-technology use, user adoption, resolve challenges with legacy data and documents migrated into a new system for an end-to-end user experience. PBGC anticipates decommissioning of several legacy systems no later than calendar year 2024.

Planned Cost and Completion

Actual Cost and Completion

$7,950,000.00*

Q4 FY2023

$17,000,000.00**

Q2 FY2024

What are we doing and why?

This project implements a Case/Legal Management System (CLMS) to modernize and replace the existing Risk and Early Warning Management (RMEW) and Legal Edge for Windows (LEW) systems. These systems currently are used within the Office of Negotiations and Restructuring (ONR) and the Office of General Counsel (OGC) to manage cases/legal matters and to provide document management and workflow functionality. The existing COTS solutions have reached end-of-service-life, are heavily customized and require significant effort to maintain. To address these challenges, the project will migrate the existing capabilities to a new, modernized solution that will be based in the Microsoft Azure Cloud environment, maximize COTS functionality, and utilize Microsoft Dynamics for core business functionality. The project began in Q4 FY2020 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

** In August 2023, PBGC increased the scope of this project to include modernizing the public-facing eFiling Portal (with Login.Gov) and incorporating Special Financial Assistance (SFA) requirements to accommodate Executive Order and the American Rescue Plan (ARP) Act mandates. The added scope included new functionality to keep continuity of Standard Termination data flow from the new CLMS to the legacy Case Management System (CMS) to preserve OBA’s operations, additional reports and functional user stories, meticulous historical document migration from disparate sources containing PII and a fully built-out document management solution using Microsoft technologies, etc. The cost and schedule of this project was updated and re-baselined to reflect these additions. The adjusted cost and schedule allowed PBGC to achieve the additional objectives, accommodate financial assistance filing dates, utilize strategies such as a Pilot for CLMS (RMEW) and Soft-Launch for CLMS-G (LEW), conduct extensive User Acceptance Testing, hold multiple training sessions, and ensure adoption time of a new system.

IT Legacy Tool/System Disposition

OGC Legal Edge for Windows by Q4 2024 and ONR-OGC TeamConnect and Document Management by Q1 FY2025.

CIO Comments

This project continues PBGC’s migration of mission critical applications to the Microsoft Azure Cloud and Microsoft Dynamics environments, replacing highly customized legacy systems with configurable solutions. This will improve PBGC operational efficiency through better data capture management and use. The agile process allows business units to see what can be done with new technology early and often, which leads to increase in scope for those involved in the agile process for the first time. During implementation, users re-envisioned their future process-technology use, user adoption, resolve challenges with legacy data and documents migrated into a new system for an end-to-end user experience. PBGC anticipates decommissioning of several legacy systems no later than calendar year 2024.

Benefit Calculation and Valuation (BCV) Phase 4:

Planned Cost and Completion	Actual Cost and Completion
$7,100,000.00*	Q2 FY2024	$7,100,000.00	Q1 FY2024
What are we doing and why? In BCV Phase 4, PBGC intends to improve customer service by providing online estimate capability for participants. Additionally, PBGC will modernize the following BCV component-functionalities: advanced reporting and actuarial review capabilities, benefit calculation for Missing Participant plans, web-based present value factor calculator and data integration with PBGC customer systems. These modernization efforts will provide a foundation for enabling expanded customer self-service, improve ease of use, improve data integrity and ensure consistency and accuracy of calculations. The project began at the end of FY2022 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition BCV-DRS by Q1 FY2023. CIO Comments The BCV Phase 4 project delivered on budget and a little early, enabling eligible PBGC retirees to run online benefit estimates in the MyPBA self-service system. This capability is a major milestone in PBGC’s continued strive to improve customer service to our participants.

Planned Cost and Completion

Actual Cost and Completion

$7,100,000.00*

Q2 FY2024

$7,100,000.00

Q1 FY2024

What are we doing and why?

In BCV Phase 4, PBGC intends to improve customer service by providing online estimate capability for participants. Additionally, PBGC will modernize the following BCV component-functionalities: advanced reporting and actuarial review capabilities, benefit calculation for Missing Participant plans, web-based present value factor calculator and data integration with PBGC customer systems. These modernization efforts will provide a foundation for enabling expanded customer self-service, improve ease of use, improve data integrity and ensure consistency and accuracy of calculations. The project began at the end of FY2022 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

BCV-DRS by Q1 FY2023.

CIO Comments

The BCV Phase 4 project delivered on budget and a little early, enabling eligible PBGC retirees to run online benefit estimates in the MyPBA self-service system. This capability is a major milestone in PBGC’s continued strive to improve customer service to our participants.

Benefit Calculation and Valuation (BCV) Phase 3:

Planned Cost and Completion	Actual Cost and Completion
$8,500,000.00*	Q2 FY2023	$8,500,000.00	Q1 FY2023
What are we doing and why? In BCV Phase 3, PBGC intends to improve customer service by providing online estimate capability for participants and enhance the security of BCV applications by reducing the use of Social Security Numbers. Additionally, PBGC will modernize the following BCV component-functionalities: benefit statement design, actuarial calculation functions and data transfer capabilities. These modernization efforts will provide a foundation for enabling expanded customer self-service, enhance data security, improve ease of use, improve data integrity and ensure consistency and accuracy of calculations. The project began at the end of FY2021 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition BCV-ADT, BCV Migration Tool, ADT Migration tool, VT97, BCV-ValTool, BCV-Design, BCV-Runtime by Q1 FY2022. CIO Comments The BCV Phase 3 project will continue to improve the underlying technology, data security, and system interfaces, resulting in efficient internal PBGC operations and further enhance online customer service for the participants we serve. The project was successfully completed in Q1 FY2023 (early December) within schedule, within cost and with quality. Features included reducing the use of SSN, participant search capabilities in Web Recalculation, Statement Design, improved Data Validation, and the critical calculation authoring functions.

Planned Cost and Completion

Actual Cost and Completion

$8,500,000.00*

Q2 FY2023

$8,500,000.00

Q1 FY2023

What are we doing and why?

In BCV Phase 3, PBGC intends to improve customer service by providing online estimate capability for participants and enhance the security of BCV applications by reducing the use of Social Security Numbers. Additionally, PBGC will modernize the following BCV component-functionalities: benefit statement design, actuarial calculation functions and data transfer capabilities. These modernization efforts will provide a foundation for enabling expanded customer self-service, enhance data security, improve ease of use, improve data integrity and ensure consistency and accuracy of calculations. The project began at the end of FY2021 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

BCV-ADT, BCV Migration Tool, ADT Migration tool, VT97, BCV-ValTool, BCV-Design, BCV-Runtime by Q1 FY2022.

CIO Comments

The BCV Phase 3 project will continue to improve the underlying technology, data security, and system interfaces, resulting in efficient internal PBGC operations and further enhance online customer service for the participants we serve. The project was successfully completed in Q1 FY2023 (early December) within schedule, within cost and with quality. Features included reducing the use of SSN, participant search capabilities in Web Recalculation, Statement Design, improved Data Validation, and the critical calculation authoring functions.

Budget Department Management System (BDMS):

Planned Cost and Completion	Actual Cost and Completion
$1,980,000.00*	Q1 FY2022	$1,980,000.00	Q1 FY2022
What are we doing and why? The Budget Department used a combination of Microsoft Office 365 productivity tools such as MS Word, MS Excel, MS Access, etc. to manually perform budget formulation. A Business Needs Analysis identified the need to implement a purpose-built, enterprise budget formulation solution that supports real-time budget figure updates across a collaborative, secure environment. PBGC implemented a new COTS product Budget Department Management System (BDMS) that minimizes and eliminates the budget formulation manual processes for Budget Department personnel, Departmental Budget Liaison Officers and PBGC Executives. The project began at the end of FY2020 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition None. CIO Comments PBGC is using the successfully implemented BDMS for FY2024 Budget Formulation. Additional features will be made available to the users to continue to automate manual processes in the area of budget execution and MSL tracking.

Planned Cost and Completion

Actual Cost and Completion

$1,980,000.00*

Q1 FY2022

$1,980,000.00

Q1 FY2022

What are we doing and why?

The Budget Department used a combination of Microsoft Office 365 productivity tools such as MS Word, MS Excel, MS Access, etc. to manually perform budget formulation. A Business Needs Analysis identified the need to implement a purpose-built, enterprise budget formulation solution that supports real-time budget figure updates across a collaborative, secure environment. PBGC implemented a new COTS product Budget Department Management System (BDMS) that minimizes and eliminates the budget formulation manual processes for Budget Department personnel, Departmental Budget Liaison Officers and PBGC Executives. The project began at the end of FY2020 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

None.

CIO Comments

PBGC is using the successfully implemented BDMS for FY2024 Budget Formulation. Additional features will be made available to the users to continue to automate manual processes in the area of budget execution and MSL tracking.

Customer Relationship Management (CRM) Modernization:

Planned Cost and Completion	Actual Cost and Completion
$6,400,000.00*	Q2 FY2021	$12,425,800.00	Q4 FY2021
What are we doing and why? The Customer Relationship Management (CRM) system is used by PBGC’s Participant Services Department (PSD) to track customer interactions and provide a consistent means of service. In addition, PBGC also offers the My Pension Benefit Access (MyPBA) system, a secure web application that is used by its participants to conduct benefit related transactions online. The current technologies used for the CRM and MyPBA systems are getting obsolete, which limits PSD’s abilities in providing highly efficient services and in keeping up with the latest technology and security trends. In order to address the current challenges with CRM and MyPBA systems, PBGC has selected MS Dynamics 365 hosted on Microsoft Azure Cloud as its new platform to modernize its CRM solution. The CRM modernization is targeted to enhance customer experience through streamlining current business processes and functions; implementing a more user-friendly and intuitive online interface; integration with the modernized telephony infrastructure while mitigating the overall security risk. The project began at the end of FY2019 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition Oracle legacy CRM by Q1 FY2022, and MyPBA by Q2 FY2022, MyPBA databases by Q4 FY2022. CIO Comments The Customer Relationship Management (CRM) effort will improve the online customer experience and through integration with PBGC's new phone system will provide customers with additional means to get what they need simpler and faster. In addition to providing a simpler more intuitive customer interfaces the new CRM solution will provide increased security for customer data using simple but effective two factor authentication. The modernized CRM, now called Quick Easy Secure Transparent (QuEST), the new My Pension Benefit Access (MyPBA) with Multi Factor Authentication, and 13 complex interfaces went live in Q4 FY2021 on July 19, 2021 with Hypercare ending on September 30, 2021. The planning cost and target completion were based on simply replacing the current systems with existing interfaces. As the project unfolded, Office of Benefits Administration identified changes to existing interfaces to address current process gaps, changes to the system of record for Customer and Payment data, extended time for User Acceptance Testing for a thorough end-to-end testing with defect corrections, and schedule around payment cycles. While these were necessary for OBA to provide better customer service to the retirees, it increased complexity, technical challenges with the new infrastructure, and integration with the new Login.Gov service, thus resulting in delayed completion and additional costs. PBGC is continuing to evaluate MyPBA Login options for those retirees eligible for an online account but cannot use their state-issued id to register successfully through Login.Gov. During the Hypercare period, PBGC worked diligently to address post-production issues, customer outreach communications, and providing help through the Customer Call Center. Overall, given the complexities involved in this project, it was a success while PBGC continues to make improvements to our customers’ experience using online services.

Planned Cost and Completion

Actual Cost and Completion

$6,400,000.00*

Q2 FY2021

$12,425,800.00

Q4 FY2021

What are we doing and why?

The Customer Relationship Management (CRM) system is used by PBGC’s Participant Services Department (PSD) to track customer interactions and provide a consistent means of service. In addition, PBGC also offers the My Pension Benefit Access (MyPBA) system, a secure web application that is used by its participants to conduct benefit related transactions online. The current technologies used for the CRM and MyPBA systems are getting obsolete, which limits PSD’s abilities in providing highly efficient services and in keeping up with the latest technology and security trends. In order to address the current challenges with CRM and MyPBA systems, PBGC has selected MS Dynamics 365 hosted on Microsoft Azure Cloud as its new platform to modernize its CRM solution. The CRM modernization is targeted to enhance customer experience through streamlining current business processes and functions; implementing a more user-friendly and intuitive online interface; integration with the modernized telephony infrastructure while mitigating the overall security risk. The project began at the end of FY2019 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

Oracle legacy CRM by Q1 FY2022, and MyPBA by Q2 FY2022, MyPBA databases by Q4 FY2022.

CIO Comments

The Customer Relationship Management (CRM) effort will improve the online customer experience and through integration with PBGC's new phone system will provide customers with additional means to get what they need simpler and faster. In addition to providing a simpler more intuitive customer interfaces the new CRM solution will provide increased security for customer data using simple but effective two factor authentication.
The modernized CRM, now called Quick Easy Secure Transparent (QuEST), the new My Pension Benefit Access (MyPBA) with Multi Factor Authentication, and 13 complex interfaces went live in Q4 FY2021 on July 19, 2021 with Hypercare ending on September 30, 2021. The planning cost and target completion were based on simply replacing the current systems with existing interfaces. As the project unfolded, Office of Benefits Administration identified changes to existing interfaces to address current process gaps, changes to the system of record for Customer and Payment data, extended time for User Acceptance Testing for a thorough end-to-end testing with defect corrections, and schedule around payment cycles. While these were necessary for OBA to provide better customer service to the retirees, it increased complexity, technical challenges with the new infrastructure, and integration with the new Login.Gov service, thus resulting in delayed completion and additional costs. PBGC is continuing to evaluate MyPBA Login options for those retirees eligible for an online account but cannot use their state-issued id to register successfully through Login.Gov. During the Hypercare period, PBGC worked diligently to address post-production issues, customer outreach communications, and providing help through the Customer Call Center. Overall, given the complexities involved in this project, it was a success while PBGC continues to make improvements to our customers’ experience using online services.

My Plan Administration Account (MyPAA) Replacement:

Planned Cost and Completion	Actual Cost and Completion
$4,850,000.00*	Q2 FY2021	$5,200,000.00	Q3 FY2021
What are we doing and why? My Plan Administration Account (My PAA) is a secure web-based custom application that enables pension plan practitioners (e.g., plan administrators, plan sponsors, actuaries, and consultants) for over 25,000 defined benefit plans to electronically sign and submit the annual Comprehensive Premium Filings (premium filings) and associated payments to PBGC. This project is to implement a modern replacement for the legacy custom developed My PAA application which was placed into service in 2004. The replacement solution is based on two key Oracle COTS software components, Oracle Intelligent Advisor and Oracle Service Cloud, and will be externally hosted in Oracle’s Cloud platform. This solution will enable configurable front-end business rules, user interactions, and integration with other applications that can be changed more easily and quickly; enable processing power to be scaled to accommodate peak premium filing periods; enable PBGC to offer additional user-friendly and self-service features and capabilities to enhance the filing experience for practitioners; and better support evolving IT security requirements. The project began at the end of FY2019 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition Legacy On-Premises MyPAA by Q4 FY2021. CIO Comments The My Plan Administration Account (MyPAA) upgrade benefits both the customer and PBGC. Customers will benefit from a modern, more intuitive interface that will offer self-service features to enhance the premium filing process for practitioners. PBGC will benefit from the ability to adapt more quickly to changes in policy and more quickly implement required changes to the MyPAA application. This project was completed in its entirety in early Q3 FY2021 on April 25, 2021. A slight delay and a small amount of additional cost was necessary to extend User Acceptance Testing for a thorough end-to-end testing with defect corrections and scheduling around potential impact to the practitioner community based on normal premium filing due dates. From a results standpoint, the project has been a success with the system performing well during the 2021 Premium Peak Filing season.

Planned Cost and Completion

Actual Cost and Completion

$4,850,000.00*

Q2 FY2021

$5,200,000.00

Q3 FY2021

What are we doing and why?

My Plan Administration Account (My PAA) is a secure web-based custom application that enables pension plan practitioners (e.g., plan administrators, plan sponsors, actuaries, and consultants) for over 25,000 defined benefit plans to electronically sign and submit the annual Comprehensive Premium Filings (premium filings) and associated payments to PBGC. This project is to implement a modern replacement for the legacy custom developed My PAA application which was placed into service in 2004. The replacement solution is based on two key Oracle COTS software components, Oracle Intelligent Advisor and Oracle Service Cloud, and will be externally hosted in Oracle’s Cloud platform. This solution will enable configurable front-end business rules, user interactions, and integration with other applications that can be changed more easily and quickly; enable processing power to be scaled to accommodate peak premium filing periods; enable PBGC to offer additional user-friendly and self-service features and capabilities to enhance the filing experience for practitioners; and better support evolving IT security requirements. The project began at the end of FY2019 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

Legacy On-Premises MyPAA by Q4 FY2021.

CIO Comments

The My Plan Administration Account (MyPAA) upgrade benefits both the customer and PBGC. Customers will benefit from a modern, more intuitive interface that will offer self-service features to enhance the premium filing process for practitioners. PBGC will benefit from the ability to adapt more quickly to changes in policy and more quickly implement required changes to the MyPAA application.
This project was completed in its entirety in early Q3 FY2021 on April 25, 2021. A slight delay and a small amount of additional cost was necessary to extend User Acceptance Testing for a thorough end-to-end testing with defect corrections and scheduling around potential impact to the practitioner community based on normal premium filing due dates. From a results standpoint, the project has been a success with the system performing well during the 2021 Premium Peak Filing season.

Benefit Calculation and Valuation (BCV) Phase 2:

Planned Cost and Completion	Actual Cost and Completion
$6,900,000.00*	Q4 FY2021	$7,043,164.00	Q1 FY2022
What are we doing and why? In BCV Phase 2, PBGC is modernizing the benefit calculation components to a web-based technology and modernize the interfaces between BCV with other PBGC systems. The modernized components will connect to the centralized database, improve ease of use, improve data integrity and security, ensure greater consistency and accuracy while establishing the foundation for providing online estimate capability for participants in the future phases. The project began at the end of FY2020 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition Legacy calculation/statement services (Visual Basic, C++, MS Access) by Q4 FY2021. CIO Comments The BCV Phase 2 project is expected to benefit both PBGC and the participants we serve. PBGC will benefit by upgrading BCV components to a more scalable technology with improved data integrity and system interfaces. In addition, customers will benefit from a system with improved capabilities for providing online estimates in the future. The BCV Phase 2 project was deployed in Q1 FY2022 with deployment beginning on September 30, 2021, with a go-live on October 4, 2021. Building on the foundations of BCV Phase 1, BCV Phase 2 modernized the benefit calculation components to a web-based technology and enhanced several key modules. The modernized web recalculation improved usability, generates statements using new and improved technologies, improves data integrity and security, and ensures greater consistency and accuracy. The slight deviation in cost and schedule is attributed to shifting to a new contractor team (onboarding, transition, and knowledge transfer), conducting proof-of-concept of new technology components with acquisition times, and schedule around PBGC’s end of fiscal year 2021 peak processing period. Overall, the project was a successful completion given the shift in contractor team and complexities involved in balancing old-new technology components and builds the foundation for the next phase of BCV Modernization.

Planned Cost and Completion

Actual Cost and Completion

$6,900,000.00*

Q4 FY2021

$7,043,164.00

Q1 FY2022

What are we doing and why?

In BCV Phase 2, PBGC is modernizing the benefit calculation components to a web-based technology and modernize the interfaces between BCV with other PBGC systems. The modernized components will connect to the centralized database, improve ease of use, improve data integrity and security, ensure greater consistency and accuracy while establishing the foundation for providing online estimate capability for participants in the future phases. The project began at the end of FY2020 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

Legacy calculation/statement services (Visual Basic, C++, MS Access) by Q4 FY2021.

CIO Comments

The BCV Phase 2 project is expected to benefit both PBGC and the participants we serve. PBGC will benefit by upgrading BCV components to a more scalable technology with improved data integrity and system interfaces. In addition, customers will benefit from a system with improved capabilities for providing online estimates in the future.
The BCV Phase 2 project was deployed in Q1 FY2022 with deployment beginning on September 30, 2021, with a go-live on October 4, 2021. Building on the foundations of BCV Phase 1, BCV Phase 2 modernized the benefit calculation components to a web-based technology and enhanced several key modules. The modernized web recalculation improved usability, generates statements using new and improved technologies, improves data integrity and security, and ensures greater consistency and accuracy. The slight deviation in cost and schedule is attributed to shifting to a new contractor team (onboarding, transition, and knowledge transfer), conducting proof-of-concept of new technology components with acquisition times, and schedule around PBGC’s end of fiscal year 2021 peak processing period. Overall, the project was a successful completion given the shift in contractor team and complexities involved in balancing old-new technology components and builds the foundation for the next phase of BCV Modernization.

Benefit Calculation and Valuation (BCV) Phase 1:

Planned Cost and Completion	Actual Cost and Completion
$7,800,000.00*	Q4 FY2020	$7,045,200.00	Q4 FY2020
What are we doing and why? Benefit and Valuation Calculation (BCV) is a group of components used by the PBGC to determine benefits for participants, beneficiaries and alternate payees and is used by benefit administrators to calculate actual retirement benefits. BCV is also used to calculate corporate liabilities for the pension plans that PBGC trustees. A lot of technologies that BCV applications have been built on are outdated and no longer supported by their vendors. To eliminate security, performance and other risks that may negatively impact PBGC’s ability to serve our customers, we need to migrate these applications to supported technologies. PBGC has established a multi-phased multi-year modernization roadmap to tackle outdated and unsupported technology, eliminate security and performance risks without negatively impacting the timeliness and accuracy of benefit calculations. In Phase 1 we focus on developing a centralized database to consolidate individual case-specific databases, creating an open platform for future modifications, and establishing security foundation for the entire system. These changes are mostly invisible to the end users, but will greatly enhance BCV reliability, will further secure data, provide greater auditability, and improve reporting. The project began at the end of FY2019 and uses Agile practices. * Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included. IT Legacy Tool/System Disposition Plan Closing, Pre-Trusteeship Data Viewer, Software Closeout, ValPatch, OFA Conversion Tool by Q2 FY2020. CIO Comments This BCV Phase 1 project was completed in its entirety on August 7, 2020. The project was completed on schedule and under budget. In Phase 1, PBGC consolidated a case-specific plan and participant data into a single secure, centralized database. The consolidated centralized database is expected to improve data security, allow for audit tracking, ease data synchronization, simplify maintenance and allow for cross plan reporting. PBGC created an open platform for future modifications, established the security foundation for the entire system, and created a secure web portal which will be enhanced in future phases of the BCV Modernization project.

Planned Cost and Completion

Actual Cost and Completion

$7,800,000.00*

Q4 FY2020

$7,045,200.00

Q4 FY2020

What are we doing and why?

Benefit and Valuation Calculation (BCV) is a group of components used by the PBGC to determine benefits for participants, beneficiaries and alternate payees and is used by benefit administrators to calculate actual retirement benefits. BCV is also used to calculate corporate liabilities for the pension plans that PBGC trustees. A lot of technologies that BCV applications have been built on are outdated and no longer supported by their vendors. To eliminate security, performance and other risks that may negatively impact PBGC’s ability to serve our customers, we need to migrate these applications to supported technologies. PBGC has established a multi-phased multi-year modernization roadmap to tackle outdated and unsupported technology, eliminate security and performance risks without negatively impacting the timeliness and accuracy of benefit calculations.
In Phase 1 we focus on developing a centralized database to consolidate individual case-specific databases, creating an open platform for future modifications, and establishing security foundation for the entire system. These changes are mostly invisible to the end users, but will greatly enhance BCV reliability, will further secure data, provide greater auditability, and improve reporting. The project began at the end of FY2019 and uses Agile practices.

* Represents rounded implementation costs only; Infrastructure costs such as hosting, licensing, etc. are not included.

IT Legacy Tool/System Disposition

Plan Closing, Pre-Trusteeship Data Viewer, Software Closeout, ValPatch, OFA Conversion Tool by Q2 FY2020.

CIO Comments

This BCV Phase 1 project was completed in its entirety on August 7, 2020. The project was completed on schedule and under budget. In Phase 1, PBGC consolidated a case-specific plan and participant data into a single secure, centralized database. The consolidated centralized database is expected to improve data security, allow for audit tracking, ease data synchronization, simplify maintenance and allow for cross plan reporting. PBGC created an open platform for future modifications, established the security foundation for the entire system, and created a secure web portal which will be enhanced in future phases of the BCV Modernization project.

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Last Updated: July 17, 2024