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Online Transactions: My Pension Benefit Access (MyPBA) FAQs

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What is MyPBA?

My Pension Benefit Access, MyPBA, is a secure online service that allows you to perform a number of transactions with PBGC. The service is easy, secure, and available to you 24 hours a day, seven days a week.

What is login.gov?

Launched in 2017 by the General Services Administration, login.gov provides a single sign-on solution for government websites that enables citizens to access public services across different agencies using the same email address and password. Login.gov currently helps millions of people keep their information safe across dozens of web-based government channels.

Why is PBGC using login.gov?

Our partnership with login.gov allows you to conduct business with us quicker and easier. The login.gov team created a system that meets the design, performance, and experience you are probably used to when signing in to check your banking or credit card information. We are also using login.gov to verify your identity and provide you with an extra layer of security to protect your personal information. 

Am I eligible to create a MyPBA account?

All PBGC customers with a state-issued ID, US-based phone number and email address can create an account.

What can you do in MyPBA?
  • View 1099-R tax form
  • Update contact information
  • Request or update direct deposit
  • Obtain a letter that verifies PBGC income
  • Update federal tax withholding
  • Request a benefit estimate
  • Apply for benefits
  • View or designate beneficiary
  • Set language preference
How do I create a MyPBA account?

From now until July 19, 2021, to create a MyPBA login, customers need to call the PBGC Customer Contact Center at 1-800-400-PBGC.

After July 19, 2021, from the MyPBA homepage, click on the button labeled “Sign in with login.gov” to be taken to a secure website. From there, click “Create an Account” to go through the steps to set up an account and verify your identity. This takes about 20 minutes to complete. Once your identity is verified, you will be prompted to sign into your MyPBA account. 

Login.gov is asking me for an authentication method setup. Which option should I choose?

When asked to select an option to secure your account, choose Phone. On a later screen, if you enter your cell phone number, this option will enable login.gov to text you an authentication code to that cell phone to finish the account setup process. You may also enter a phone number that is not a cell phone and receive the code though a phone call.

I created a MyPBA account using login.gov but haven’t received a confirmation email with a login link. How long should I wait, and who should I contact if I don’t receive it?

It can take up to 20 minutes for the system to confirm new user access. If you did not receive a confirmation email after 20 minutes, please contact PBGC’s Customer Contact Center at 1-800-400-7242.

Need help with login.gov?

If you would like to learn more about login.gov or experience problems while creating or accessing your account, browse the help topics prepared by the login.gov team. You can also submit a Contact Form to request additional support from the login.gov team. 

If you still need help, please visit our Contact Us page for more information.

Can I calculate my pension benefit online?

No. PBGC understands the importance benefit estimates play in retirement planning. However, calculating pension benefits is an extremely complicated task.

Although the agency does not have an online benefit calculation tool, if you are eligible to begin your PBGC benefit, you can request a benefit estimate online, and your request will receive priority.

Last updated July 14, 2021