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Overview of Upcoming Changes

Overview of Upcoming Changes

On Monday, April 26, 2021, PBGC will launch a new version of the My Plan Administration Account (My PAA) premium filing application.

What are the key enhancements?

Will I need to recreate all my accounts?

Do I need to do anything before the migration begins?

Will my current username and password still work?

Is training available?

Will the new version of My PAA support the same web browsers as previously supported?

Who should I contact if I have questions?

What are the key enhancements?

In addition to a modern look and feel, the new version of My PAA includes multiple enhancements to improve customer experience with plan management, premium filing, and payment processing, such as:

  • Screen-prepared filings
    • Applicable screens display and request information based on information provided on previous screens and information stored within PBGC’s records.
    • Current “route/retrieve” process eliminated. Multiple team members will be able review/edit draft filings without first being given “control” of the draft.
  • Uploaded filings
    • XML files screened for errors before submission process is complete.
    • Enhanced status tracking of uploaded XML files.
  • Improved communications
    • “Ask a Question” feature – An interactive communication tool with PBGC customer service representatives. Replaces phone calls and email that automatically logs all communications.
    • Streamlined training materials – Information about how to navigate within My PAA, file premiums, payment options, and answers to common premium-related questions will be available online in separate “knowledge articles” that are searchable by key words.
  • Simplified process for:
    • Adding a new person to the My PAA Filing Team for a particular plan.
    • Filing for the first time (e.g., new plans).
    • Updating information about the plan administrator (e.g., address, telephone number)

Additional information about these enhancements will be available soon.

Will I need to recreate all my accounts?

No. All current My PAA users, roles and plans will be migrated to the new system. Previously submitted filings for 2014 and later plan years will also be migrated.

To facilitate this migration, My PAA will be unavailable from Thursday, April 22, 2021, at 5:00 p.m. Eastern time through Monday, April 26, 2021, at 8:00 a.m. Eastern time.

Do I need to do anything before the migration begins?

Most likely no. However, because filings in draft (in-process) status will not be migrated to the new version of My PAA, if you have any draft filings in your account that you plan to submit in the future, you may want to take action before the migration begins to avoid having to recreate them on or after April 26.

Note re: filings due May 15, 2021 – If you have a filing due May 15 (i.e., a few weeks after the new version becomes available), we recommend:
  • Waiting until April 26 to enter or import data into the My PAA screens, so that you will not have to recreate the draft filing, or
  • Submitting the filing early (i.e., before the migration begins). With this approach, you can still wait until the due date to submit payment.

Will my current username and password still work?

You will retain your current username but will need to create a new password the first time you log into My PAA on or after April 26.

Is training available?

Yes. PBGC will post a pre-recorded webinar highlighting the new features of My PAA in late March. The training will feature enhancements and demonstrate navigation processes available in the new system. Additional training resources will also be made available at that time.

Will the new version of My PAA support the same web browsers as previously supported?

As is the case with the current version of My PAA, the new version will also support Chrome, FireFox and Edge. It will no longer support Internet Explorer.

Who should I contact if I have questions?

If you have any questions or concerns, please contact premiums@pbgc.gov or call (800) 736-2444 (TTY/TDD users may call the federal relay service toll free at 800-877-8339 and ask to be connected to 202-326-4242).

Last updated February 19, 2021