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Overview of Recent Changes

Overview of Recent Changes

On Monday, April 26, 2021, PBGC launched a new version of the My Plan Administration Account (My PAA) premium filing application.

What are the key enhancements?

Do I need to recreate all my accounts?

Do I need to change my current username and password?

Is training available?

Does the new version of My PAA support the same web browsers as previously supported?

Who should I contact if I have questions?

What are the key enhancements?

In addition to a modern look and feel, the new version of My PAA includes multiple enhancements to improve customer experience with plan management, premium filing, and payment processing, such as:

  • Screen-prepared filings
    • Applicable screens display and request information based on information provided on previous screens and information stored within PBGC’s records.
    • Current “route/retrieve” process eliminated. Multiple team members will be able review/edit draft filings without first being given “control” of the draft.
  • Uploaded filings
    • XML files screened for errors before submission process is complete.
    • Enhanced status tracking of uploaded XML files.
  • Improved communications
    • “Ask a Question” feature – An interactive communication tool with PBGC customer service representatives. Replaces phone calls and email that automatically logs all communications.
    • Streamlined training materials – Information about how to navigate within My PAA, file premiums, payment options, and answers to common premium-related questions will be available online in separate “knowledge articles” that are searchable by key words.
  • Simplified process for:
    • Adding a new person to the My PAA Filing Team for a particular plan.
    • Filing for the first time (e.g., new plans).
    • Updating information about the plan administrator (e.g., address, telephone number)

Additional information about these enhancements will be available soon.

Do I need to recreate all my accounts?

No. All current My PAA users, roles and plans have been migrated to the new system. Previously submitted filings for 2014 and later plan years were also migrated.

Do I need to change my username and password?

You will retain your current username but will need to create a new password the first time you log into the new version of My PAA.

Is training available?

Yes, on the Online Demos page.

Does the new version of My PAA support the same web browsers as previously supported?

As is the case with the current version of My PAA, the new version also supports Chrome, FireFox and Edge. It no longer supports Internet Explorer.

Who should I contact if I have questions?

If you have any questions or concerns, please contact pbgc_premiums@custhelp.com or call (800) 736-2444 (TTY/TDD users may call the federal relay service toll free at 800-877-8339 and ask to be connected to 202-326-4242).

Last updated April 25, 2021