Sign up to receive Coronavirus Updates
PBGC is operational and remains committed to protecting the retirement security of over 35 million American workers, retirees, and beneficiaries during this crisis. Please check this page regularly for relevant updates.
If you need assistance, please call our Customer Contact Center 1-800-400-7242, 8:00 a.m. to 7:00 p.m. ET, Monday through Friday (except federal holidays).
Updates
- Press Release: PBGC Provides Relief to Mitigate Effects of COVID-19 Pandemic
- Fraud Alert: Office of Inspector General Fraud COVID-19 Schemes
- What's New: CARES Act Practitioner FAQs
FAQS for Practitioners
FAQs for Workers & Retirees
Is PBGC’s Customer Contact Center open?
Yes. The PBGC Customer Contact Center is open for all business services.
1-800-400-7242
8:00 a.m. to 7:00 p.m. ET Monday through Friday
(Except Federal Holidays)
Is PBGC making pension payments on time?
Yes. PBGC is making payments to participants on time, via direct deposit or mailed checks.
Paper checks are delivered by the United States Postal Service. Please visit the United States Postal Service for their latest statements about COVID-19.
How do I sign up for MyPBA?
Call our Customer Contact Center to speak to a Customer Service Representative to create a MyPBA account.
1-800-400-7242
8:00 a.m. to 7:00 p.m. ET Monday through Friday
(Except Federal Holidays)
What online services are available from PBGC?
MyPBA is PBGC’s secure online service that participants use to:
- Request electronic direct deposit or update banking information
- View or print IRS Form 1099-R
- Obtain a letter to verify the amount of money you receive from PBGC
- View payment history and check images
- Update federal tax withholding
- Request a benefit estimate and apply for benefits (future payees only)
How do I apply for a pension benefit from PBGC?
Visit our Apply for Your Pension Benefits webpage to find instructions and important information about starting your pension benefit.
If you are applying as a beneficiary of a deceased participant, please visit our Apply for Survivor Benefits webpage.
I received a PBGC determination regarding entitlement to a benefit, with a 45-day right to appeal. The deadline to file an appeal is on or after April 1, 2020, and before July 15, 2020. Has the deadline been postponed?
Yes. If the 45-day period to file an appeal ends on or after April 1, 2020, and before July 15, 2020, the deadline to file an appeal (in addition to the deadline to request an extension of time to file an appeal) is postponed to July 15, 2020.
PBGC issued a coverage determination, with a 45-day right to appeal. The deadline to file an appeal is on or after April 1, 2020, and before July 15, 2020. Has the deadline been postponed?
Yes. If the 45-day period to file an appeal ends on or after April 1, 2020, and before July 15, 2020, the deadline to file an appeal (in addition to the deadline to request an extension of time to file an appeal) is postponed to July 15, 2020.
PBGC’s Appeals Board granted my request for an extension to file an appeal. The extended deadline to file an appeal is on or after April 1, 2020, and before July 15, 2020. Has the deadline been postponed?
Yes. If an extension of time to file an appeal ends on or after April 1, 2020, and before July 15, 2020, the deadline to file an appeal is postponed to July 15, 2020.
PBGC’s Appeals Board has requested additional information from me. The deadline to provide additional information is on or after April 1, 2020, and before July 15, 2020. Has the deadline been postponed?
Yes. If the deadline to provide additional information to PBGC’s Appeals Board ends on or after April 1, 2020, and before July 15, 2020, the deadline to provide additional information (or request an extension to provide additional information) is postponed to July 15, 2020.
I received notification from PBGC’s Appeals Board that I may be aggrieved by a decision granting the relief requested in an appeal of another’s benefit determination. The deadline to submit written comments or to request to appear before PBGC’s Appeals Board is on or after April 1, 2020, and before July 15, 2020. Has the deadline been postponed?
Yes. If the deadline to submit written comments or to request to appear before PBGC’s Appeals Board ends on or after April 1, 2020, the deadline to submit written comments or to request to appear before PBGC’s Appeals Board (or request an extension to submit written comments or to request to appear before PBGC’s Appeals Board) is postponed to July 15, 2020.