In recent weeks, the volume of phone traffic has increased at the Customer Contact Center, which has led to unacceptably long wait times. We apologize for the inconvenience and frustration this has caused our customers and their family members.
We are taking immediate steps in an effort to improve our service provided through the Customer Contact Center by doing the following:
- Expanding the hours of operation to include Saturdays. Contact center hours are Monday through Friday 8 a.m. to 7 p.m. Saturdays from 9 a.m. to 1 p.m. Eastern Standard Time. On Saturdays, the center will be able to assist you with routine requests and inquiries. Non-routine requests and inquiries will be referred to our Field Benefits Office for timely resolution.
- Adding contact center staff to assist with increased call volumes.
- Working on enhancements to increase the capabilities of the online MyPBA portal. Currently, there are many transactions you can complete online including:
View/print copies of your 1099-R
Change contact information
Check payment status
Print Income Verification Letters
Request a benefits estimate
Apply for benefits
To avoid waiting on the phone, you may wish to create a MyPBA account or submit your request via email at firstname.lastname@example.org.
At PBGC, we remain dedicated to offering the best customer service for America's workers, retirees, and their families.
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