Starting February 25 through April 29, 2017, PBGC's Customer Contact Center will be open on Saturdays from 9 a.m. to 1 p.m. EST to meet high call volume and reduce wait times. The Customer Contact Center can be reached at (800) 400-7242.
During Saturday hours, customer service representatives will be able to perform these services only:
• Contact information change (such as address, telephone, or email)
• Payment destination change (such as start, stop, or change direct deposit)
• Request income verification letter
• Request reprint of 1099-R
• MyPBA password reset
For all other pension benefit related questions and inquiries you may mail your request to PBGC; Office of Benefits Administration; P.O. Box 151750; Alexandria, VA 22315-9923, email email@example.com, or fax us at 202-326-4047. PBGC will respond to your letter, email or fax within 5-10 business days.
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