In recent weeks, the volume of phone traffic has increased at the Customer Contact Center, which has led to unacceptably long wait times. We apologize for the inconvenience and frustration this has caused our customers and their family members.
We are taking immediate steps in an effort to improve our service provided through the Customer Contact Center by doing the following:
- Expanding the hours of operation to include Saturdays. Contact center hours are Monday through Friday 8 a.m. to 7 p.m. Saturdays from 9 a.m. to 1 p.m. Eastern Standard Time. On Saturdays, the center will be able to assist you with routine requests and inquiries. Non-routine requests and inquiries will be referred to our Field Benefits Office for timely resolution.
- Adding contact center staff to assist with increased call volumes.
- Working on enhancements to increase the capabilities of the online MyPBA portal. Currently, there are many transactions you can complete online including:
View/print copies of your 1099-R
Change contact information
Check payment status
Print Income Verification Letters
Request a benefits estimate
Apply for benefits
To avoid waiting on the phone, you may wish to create a MyPBA account or submit your request via email at email@example.com.
At PBGC, we remain dedicated to offering the best customer service for America's workers, retirees, and their families.
If you receive a benefit from PBGC, we report the amount annually to the IRS and we'll send you a Form 1099-R. The 1099-R is designed specifically for people receiving benefit payments from pensions, annuities, retirement or profit-sharing plans, IRAs, and other similar accounts. Keep in mind that if 2016 was the first year PBGC took responsibility for your pension plan's payments, you may receive two Form 1099-Rs: one from the prior plan administrator for the payments they issued, and one from PBGC for the payments we made.
This year, PBGC mailed Form 1099-Rs to participants in January. If you would like an electronic version, your 1099-R is now available in MyPBA. MyPBA is our online tool that lets you view or change your tax withholdings along with a number of other benefit transactions. If you haven't used MyPBA recently, we encourage you to log in before you plan to do your taxes to ensure your account is active.
If you have not received your Form 1099-R, you can download it by logging on to MyPBA or by requesting a duplicate. For more information visit our Contact Us page.
While PBGC is required to withhold federal income tax, we do not withhold state taxes. If your state has an income tax, you may owe tax on your PBGC benefit. To find out more, contact your state tax office.
Reminder about the Health Coverage Tax Credit
We also want to remind you that you might be eligible for the Health Coverage Tax Credit. HCTC is an IRS tax credit for health care insurance premiums. Certain individuals ages 55 to 65 and receiving benefits from PBGC are eligible. For assistance on how to claim your HCTC, visit the IRS page at Health Coverage Tax Credit. The IRS also has a toll-free number for assistance on HCTC at (844) 853-7210.
Starting February 25 through April 29, 2017, PBGC's Customer Contact Center will be open on Saturdays from 9 a.m. to 1 p.m. EST to meet high call volume and reduce wait times. The Customer Contact Center can be reached at (800) 400-7242.
During Saturday hours, customer service representatives will be able to perform these services only:
• Contact information change (such as address, telephone, or email)
• Payment destination change (such as start, stop, or change direct deposit)
• Request income verification letter
• Request reprint of 1099-R
• MyPBA password reset
For all other pension benefit related questions and inquiries you may mail your request to PBGC; Office of Benefits Administration; P.O. Box 151750; Alexandria, VA 22315-9923, email firstname.lastname@example.org, or fax us at 202-326-4047. PBGC will respond to your letter, email or fax within 5-10 business days.
Did you know that PBGC paid more than $5.6 billion (that’s “billion” with a “b”) to 840,000 retirees in 2015?
It’s our long-standing mission to pay benefits to retirees on time and accurately. These hard-earned pensions provide the security of lifetime income for retirees all across the country.
To help understand the scale and geographic distribution of those payments, PBGC created a detailed, state-by-state map listing how much we pay in benefits to our participants in terminated single-employer pension plans.
This clickable map lists the total amount and number of people paid in each state, broken down by congressional district. For example, in Pennsylvania in 2015, PBGC paid more than $470 million dollars to over 80,000 retirees. Pennsylvania’s 12th Congressional District, located in southwestern PA, accounted for the largest amount, at over $77,000,000 million dollars paid to over 13,000 retirees.
Approximately 1.4 million current and future retirees in trusteed single-employer pension plans rely on PBGC for their benefits.
Curious to know how your state stacks up? Check out our state-by-state map on PBGC.gov.
The Pension Benefit Guaranty Corporation has issued a request for information (RFI). The RFI requests public feedback on proposed "two-pool" alternative withdrawal liability arrangements.
When an employer partially or completely withdraws from a multiemployer pension plan, the employer may be required to pay withdrawal liability. These payments help cover the employer's share of unfunded benefit obligations that are left in the plan when the employer is gone. If unaddressed, those unfunded benefit obligations could have a negative effect on the plan's funding; that can increase the burden and risk to remaining employers, plan participants, and the multiemployer insurance program.
PBGC has been studying recently proposed arrangements for how plans assess withdrawal liability. Under the law, plans must choose a means to assess withdrawal liability from among options set forth in the law and regulations or ask PBGC for permission to use an alternate method. A number of plans have asked to use a "two pool" alternative method. More...
Since Jan. 1, 2017 falls on a Sunday and Jan. 2, 2017 is an observed Federal holiday, participants will not receive a pension benefit by direct deposit until Jan. 3, 2017. Paper checks, mailed before the first of the month, should arrive by Jan. 10, 2017. If you have not received a check by this date, please call us at 1-800-400-7242 or visit our Contact Us page for other options.
Want to receive future payments more quickly? Direct Deposit is the most secure and fastest way to receive your payment, and your funds are always available on payday. Visit our Payments page for more information, or view the upcoming electronic direct deposit dates. To learn more or sign up for direct deposit, please visit MyPBA or call 1-800-400-7242.
- Did you know you may be eligible to receive a Health Coverage Tax Credit (HCTC) that can pay a portion of your health care premiums? Find out more information and sign up for updates at PBGC's HCTC webpage.
- PBGC's blog Retirement Matters helps keep you up to date on how we're working to serve you, enhance retirement security, and preserve the pension insurance system. Sign up on the Retirement Matters webpage.