| Goal 1: Safeguard the federal pension insurance system for the benefit of participants, plan sponsors, and other stakeholders |
- Promote better funding of insured plans by monitoring unfunded benefit liabilities in insured plans and supporting pension reform legislation- Refer to note a below
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- Promoted the Administration’s pension reform proposals through testimony, speeches, interviews, news releases and statements. The reform proposals were included in the Administration FY 2006 budget request to Congress.
- Expanded capacity to monitor underfunded plans and respond to risks by developing new models to quantify risks, establishing an Office of Risk Assessment, and increasing financial analysis, negotiation and litigation resources.
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| Goal 2: Provide exceptional service to customers and stakeholders |
- American Customer Satisfaction Index of retirees who receive benefits from PBGC
|
84 |
85 |
84(2004) |
- American Customer Satisfaction Index of participants who contact PBGC for service
|
78 |
79 |
73(2001) |
- American Customer Satisfaction Index of participants who visit the PBGC Web site
|
63 |
65 |
60(2004) |
- American Customer Satisfaction Index of pension practitioners who contact PBGC for service
|
72 |
68 |
69(2002) |
- American Customer Satisfaction Index of pension practitioners who visit the PBGC Web site
|
74 |
66 |
72(2004) |
| Goal 3: Exercise efficient and effective stewardship of PBGC resources |
- Administrative cost per participant in ongoing plans insured by PBGC - Refer to note b and c below
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$1.89 |
$1.89 |
$1.55(2004) |
- Administrative cost per participant in plans PBGC trustees - Refer to note c below
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$194 |
$194 |
$219(2004) |