[Federal Register: January 31, 1997 (Volume 62, Number 21)]
[Notices]
[Page 4820-4821]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]

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PENSION BENEFIT GUARANTY CORPORATION
Request for Comment on Proposed Collection of Information Under the Paperwork Reduction Act; Customer Satisfaction Survey for Pension Practitioners
AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intention to request OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation intends to request that the Office of Management and Budget approve a new collection of information under the Paperwork Reduction Act. The purpose of the information collection is to help the PBGC assess the efficiency and effectiveness with which it serves its customers and to design actions to address identified problems. The effect of this notice is to advise the public of, and to solicit public comment on, this proposed collection of information.

ADDRESSES: All written comments should be addressed to: Office of General Counsel, Pension Benefit Guaranty Corporation, Suite 340, 1200 K St. NW., Washington, D.C. 20005. The comments will be available for public inspection at the PBGC's Communications and Public Affairs Department, Suite 240, 1200 K Street, NW., Washington, DC 20005, between the hours of 9 a.m. and 4 p.m. A copy of the proposed collection can be obtained, without charge, by writing to the PBGC at the above address.

FOR FURTHER INFORMATION CONTACT: Marc L. Jordan, Attorney, Office of the General Counsel, Suite 340, 1200 K Street, NW., Washington, DC 20005, 202-326-4026 (202-326-4179 for TTY and TDD). (These are not toll-free numbers.)

SUPPLEMENTARY INFORMATION: Executive Order 12862, Setting Customer Service Standards, directs all executive departments and agencies that provide significant services directly to the public to provide those services in a manner that seeks to meet the customer service standards established in the Executive Order.
The PBGC intends to conduct annual surveys to measure the satisfaction of its pension practitioner customers. The survey will be sent to a sampling of pension practitioners drawn from the following sources: 800 from plan administrators who have filed voluntary termination forms with the PBGC; 800 from plan administrators who have filed premium forms with the PBGC; and 800 from the directory of enrolled actuaries as maintained by the Joint Board of Enrolled Actuaries.
The PBGC intends to request that the Office of Management and Budget approve this voluntary collection of information, which will put a minimal burden on a very small percentage of the public. The PBGC's written surveys to approximately 2,400 persons each year will result in an estimated total annual burden of 480 hours.
The PBGC is specifically seeking public comments to:
(1) Evaluate whether the proposed collection of information is necessary for the proper performance of the
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functions of the agency, including whether the information will have practical utility;

(2) Evaluate the accuracy of the estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used;

(3) Enhance the quality, utility, and clarity of the information to be collected; and

(4) Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.

Issued at Washington, DC, this 27th day of January, 1997.
Martin Slate,
Executive Director, Pension Benefit Guaranty Corporation.
[FR Doc. 97-2405 Filed 1-30-97; 8:45 am]
BILLING CODE 7708-01-P