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News & Policy

PBGC Introduces Tools to Help New Visitors to Agency's Web Site

September 04, 2009

WASHINGTON-The Pension Benefit Guaranty Corporation (PBGC) today introduced two new tools to help new visitors make best use of the PBGC's Web site,

The first tool is a "New Visitor?" page available at Also accessible through a tab on the site's home page, this tool explains what visitors to can find on the site and offers useful shortcuts and navigation tips. It also provides a link to the other new tool, a booklet entitled Welcome to A New User's Guide to Our Web Site.

The new page and booklet aim to assist workers and retirees covered by PBGC-insured pension plans. The publication focuses primarily on individuals in plans for which the PBGC has recently become responsible. Like the new page, the publication explains what can and cannot be found on the Web site. It also describes those pages that participants will find most useful, and shows how to create an account in MyPBA, the PBGC's online service for participants in PBGC-trusteed plans.

These innovations are a by-product of the PBGC's use of the American Customer Satisfaction Index (ACSI) to evaluate the agency's progress in meeting the needs and expectations of customers and stakeholders, especially their satisfaction with the Web site. The ACSI is a nationally recognized survey methodology used by federal and private sector entities to gain insights into the experiences of visitors to the PBGC Web site. In particular, a large majority of visitors appear to be participants in pension plans insured or trusteed by the PBGC, and at least half of all visitors indicate it is their first visit. ACSI survey responses also reveal new visitors as by far the least satisfied of all visitors to the site. As a result, the PBGC launched the "New Visitor?" page and new booklet to improve new visitors' experience with the agency's Web site.

The PBGC is a federal corporation created under ERISA. It currently guarantees payment of basic pension benefits earned by 44 million American workers and retirees participating in over 29,000 private-sector defined benefit pension plans. The agency receives no funds from general tax revenues. Operations are financed largely by insurance premiums paid by companies that sponsor pension plans and by investment returns.

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PBGC No. 09-57