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News & Policy

Pension Agency Honors Problem Resolution Officer

April 15, 2004

The Pension Benefit Guaranty Corporation (PBGC) honored Diane Morstein, the Problem Resolution Officer for Practitioners (PRO), with a Customer Service Excellence Award during ceremonies today in Washington, D.C.

"Diane's dedication to PBGC's mission is surpassed only by her commitment to assisting practitioners and plan sponsors," said Ted Winter, Director of the Financial Operations Department and Treasurer.

The award recognizes Ms. Morstein's responsiveness and willingness to help others, her leadership in improving practitioner satisfaction over the past several years, and her readiness to spend as much time as necessary to listen to customers' comments and give them the best assistance possible. She also played a significant role in developing My Plan Administration Account, PBGC's first online application for the electronic submission of premium filings and payments.

Morstein, who came to PBGC in 1989 as Manager of the former Premium Operations Division, was named PBGC's first Practitioner PRO in 1996. Prior to joining PBGC she worked for most of her career with the Washington, D.C., Blue Cross and Blue Shield Plan, where she managed claims processing and customer service activities.

A native of Baltimore, Md., Ms. Morstein received her B.S. in Business/Marketing from the University of Maryland. She and her husband, Michael, live in Vienna, Va.

PBGC is a federal corporation created under the Employee Retirement Income Security Act of 1974 to guarantee payment of basic pension benefits earned by 44 million American workers and retirees participating in more than 31,000 private-sector defined benefit pension plans. The agency receives no funds from general tax revenues. Operations are financed largely by insurance premiums paid by companies that sponsor pension plans and investment returns.

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PBGC No. 04-42