[Federal Register: September 5, 2006 (Volume 71, Number 171)]
[Notices]
[Page 52349-52350]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr05se06-53]
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PENSION BENEFIT GUARANTY CORPORATION
Request for Extension of Approval of a Collection of Information
Under the Paperwork Reduction Act; Comment Request; Customer
Satisfaction Surveys and Focus Groups
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of request for extension of OMB approval.
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SUMMARY: The Pension Benefit Guaranty Corporation is requesting that
the Office of Management and Budget extend its approval of a collection
of information under the Paperwork Reduction Act. The purpose of the
information collection, which will be conducted through focus groups
and surveys over a three-year period, is to help the PBGC assess the
efficiency and effectiveness with which it serves its customers and to
design actions to address identified problems.
DATES: Comments should be submitted by October 5, 2006.
ADDRESSES: Comments may be mailed to the Office of Information and
Regulatory Affairs of the Office of Management and Budget, Attn: Desk
Officer for Pension Benefit Guaranty Corporation, Washinton, DC 20503.
Copies of the request for extension (including the collection of
information) may be obtained without charge by writing to the
Disclosure Division of the Office of the General Counsel of PBGC at
1200 K Street, NW., 11th Floor, Washington, DC 20005-4026, or by
visiting or calling (202-326-4040) the Disclosure Division during
normal business hours. (TTY and TDD users may call the Federal relay
service toll-free at 1-800-877-8339 and ask to be connected to 202-326-
4040.)
FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney,
Legislative and Regulatory Department, Pension Benefit Guaranty
Corporation, 1200 K Street, NW., Washington, DC 20005-4026, 202-326-
4024. (TTY and TDD users may call the Federal relay service toll-free
at 1-800-877-8339 and ask to be connected to 202-326-4024.)
SUPPLEMENTARY INFORMATION: An agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information
unless it displays a currently valid OMB contorl number.
The PBGC is requesting that OMB extend its approval, for a three-
year period, of a generic collection of information consisting of
customer satisfaction focus groups and surveys (OMB No. 1212-0053;
expires October 31, 2006). The information collection will further the
goals of Executive Order 12862, Setting Customer Service Standards,
which states the Federal Government must seek to provide ``the highest
quality of service delivered to customers by private organizations
providing a comparable or analogous service.''
The PBGC uses customer satisfaction focus groups and surveys to
find out about the needs and expectations of its customers and assess
how well it is meeting those needs and expectations. By keeping these
avenues of communication open, the PBGC can continually improve service
to its customers, including plan participants and beneficiaries, plan
sponsors and their affiliates, plan administrators, pension
practitioners, and others involved in the establishment, operation and
termination of plans covered by the PBGC's insurance program. Because
the areas of concern to the PBGC and its customers vary and may quickly
change, it is important that the PBGC have the ability to evaluate
customer concerns quickly by developing new vehicles for gathering
information under this generic approval. The focus groups and surveys
will provide important information on customer attitudes about the
delivery and quality of agency services and will
[[Page 52350]]
be used as part of an ongoing process to improve PBGC programs.
Participation in the focus groups and surveys will be voluntary.
The PBGC estimates that the annual burden for this collection of
information will total 1,400 hours for 4,200 respondents. The PBGC
further estimates that the cost to respondents per burden hour will
average $65, resulting in a total cost of $91,000 ($65 x 1,400). The
PBGC will consult with OMB regarding each specific information
collection during the approval period.
On May 8, 2006, the PBGC published in the Federal Register a notice
of intention to request extension of OMB approval of this collection.
No comments were received in response to the notice.
Issued at Washington, DC, this 30th day of August 2006.
Cris Birch,
Acting Chief Information Officer, Pension Benefit Guaranty Corporation.
[FR Doc. 06-7424 Filed 9-1-06; 8:45 am]
BILLING CODE 7709-01-M