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PBGC ACSI Benchmarks for U.S. Federal Government 2013. 90 in Benefits Recipients, #3. 74 in Regulatory, #9. 87 in Information Providers, #2.

We at the Pension Benefit Guaranty Corporation challenge each other each day to better serve the public in every way possible. We like to think we succeed — and now we are pleased that many of you agree.

PBGC received the fourth best score in a study of citizen satisfaction with federal government service, garnering a score of 90 in a report released on January 28. This puts us at levels of user satisfaction similar to high-performing private sector companies.

We achieved a similar breakout status in the same report a year ago.

The aggregate mark across the federal government was 66.1, close to the all-time low.

The 2013 ACSI report on citizen satisfaction is based on interviews with 1,448 users, chosen at random and contacted via telephone and email between October 11 and December 8, 2013. Respondents are asked to evaluate their recent experiences with federal government services.

Read the full ACSI Report on U.S. Federal Government 2013. (PDF)

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