PBGC's FY2012 Annual Report, released today, gives insight on the work we've been doing here at the agency. The roughly 120 page report covers the period that ended September 30, 2012.
The report kicks off with messages from the PBGC Board Chair, Hilda L. Solis and PBGC Director Josh Gotbaum, and highlights our great scores in customer service.
Retirees who rely on PBGC for their pension benefits rate the agency as one of the best in government.
We received a score of 89 on the American Customer Satisfaction Index (ACSI). That's more than 20 points above the government average (a score of 80 or higher is considered excellent, whether for a government agency or a private business). For retirees, the ease of applying for benefits and the reliability of monthly payments are of high importance, and they gave us high ratings in both categories.
Aside from our stand out customer service, the report also features:
- Our efforts to Preserve Pensions at American Airlines and other companies
- Our Insurance Programs
- Our approach on curbing PBGC's Deficit