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About PBGC

PBGC Performance Measures

PBGC performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress toward achievement of goals, ensure accountability and proper use of resources, and identify areas that need improvement. The status of the performance measures is noted below.

PBGC Performance Measures 20102011201220132014
ACSI for workers and retirees who call PBGC1Target

80

81

81

81

81

Result

79

86

87

87* 

ACSI for premium filersTarget

71

72

72

72

72

Result

71

75

76

 74

ACSI for retireesTarget

85

85

85

85

85

Result

87

90

89

 90

Average time (years) between trusteeship and benefit determinationTarget

3.0

2.9

2.9

2.9

2.9

Result

3.8

2.9

3.5

4.0

1 The American Customer Satisfaction Index (ACSI) is an index of customer satisfaction using a 0-100 scale.
* This measure reflects the first three quarters of FY 13.

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