PBGC Performance Measures
PBGC performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress toward achievement of goals, ensure accountability and proper use of resources, and identify areas that need improvement. The status of the performance measures is noted below.
1 The American Customer Satisfaction Index (ACSI) is an index of customer satisfaction using a 0-100 scale.
* This measure was not yet in use.