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This page has not been translated. Please go to PBGC.gov's Spanish home page for more information available in Spanish.

Esta página no ha sido traducida. Por favor vaya a la página principal del sitio de español de PBGC para ver información disponible en español.

PBGC Performance Measures

PBGC’s customer satisfaction performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress and identify areas that need improvement. Recent results and targets by fiscal year are noted below.

PBGC Performance Measures 2020 2021 2022 2023 2024
ACSI for workers and retirees who call PBGC1 Target 85 85 83 83

83

Result 812 762 762 812  
ACSI for premium filers Target 74 74 74 74

74

Result 76 77 77 77  
ACSI for retirees Target 90 90 90 90

90

Result 89 88 86 87  
CXA for workers and retirees using My Pension Benefit Access (MyPBA) Target 77 77 77 77

77

Result 78 64 45 54  
CXA for pension plan practitioners using My Plan Administration Account (My PAA) Target 80 80 80 78

78

Result 90 71 72 69  

1 The American Customer Satisfaction Index (ACSI) and Customer Experience Analytics (CXA) are indices of customer satisfaction that use a 0-100 scale.
2 This measure reflects the first three quarters of the fiscal year.

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