PBGC Customer Satisfaction Performance Measures
PBGC's customer satisfaction performance measures provide key insights into the agency's delivery of services to its customers. These measures allow PBGC to track its progress and identify areas that need improvement. Recent results and targets by fiscal year are noted below.
1 The American Customer Satisfaction Index (ACSI) and Customer Experience Analytics (CXA) are indices of customer satisfaction that use a 0-100 scale to measure how consumers rate goods and services across industry and government.
2 This measure reflects the first three quarters of the fiscal year.
3 This measure was new in 2012.
4 Targets for this measure are adjusted during the year as appropriate.