2004 PBGC Corporate Performance Measures

Encourage a stable, adequately funded system of private pension plans
Measure	Applicable Goal	2004 Milestone	2004 Result	Baseline (Year in parenthesis indicates the year in which the baseline value was set)
Promote better funding of insured plans by supporting pension reform legislation and monitoring unfunded benefit liabilities in insured plans making 4010 filings.	1	By its nature, this measure does not lend itself to setting annual targets or milestones. PBGC assesses performance annually based on actual results	Level of underfunding of insured plans continued to increase. Legislative Reform: Promoted Administration proposals for better measurement, funding and disclosure through testimony, speeches, interviews, news releases and statements. Continued analytical work in support of Administration’s comprehensive pension reform proposal. Early Warning Program: Using 4010 Filings, monitored 68 plans with over 1.1 million participants and $17.3 billion in unfunded benefit liabilities (UBL).	2004
American Customer Satisfaction Index of pension practitioners who contact PBGC for service	1	71	69	69 (2002)
American Customer Satisfaction Index of pension practitioners who visit PBGC’s website	1	Baseline	72	72 (2004)
Administrative cost per participant in plans insured by PBGC	1	Baseline	Less than $1.00 (This amount is based on budgeted numbers)	<$1 (2004)

Provide responsive, timely and accurate service to participants in trusteed plans
Measure	Applicable Goal	2004 Milestone	2004 Result	Baseline (Year in parenthesis indicates the year in which the baseline value was set)
American Customer Satisfaction Index of retirees who receive benefits from PBGC	2	Baseline	84	84 (2004)
American Customer Satisfaction Index of participants who contact PBGC for service	2	77	78	73 (2001)
American Customer Satisfaction Index of participants who visit PBGC’s website	2	Baseline	60	60 (2004)
Administrative cost per participant in plans PBGC trustees	2	Baseline	$285 (This amount is based on budgeted numbers)	$285 (2004)